Communication between a business and its employees is called which of the following?

• External communication

• Public relations

• Internal communication

• Employer relations

Which of the following is the meaning or subject of information being communicated?

• Message

• Medium

• Receiver

• Feedback

John is sending out a customer satisfaction survey to his company’s past customers. This is an example of which of the following?

• Observational study

• Experimental research

• Normative survey research

• Experimental survey research

Which of the following allows individuals to use their understanding of others to choose how to think and act?

• Emotional intelligence

• Personality management

• Orderly thinking

• Motivating rational

Which of the following styles of citations is used by the following citation? Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York Times, p. A13

• APA

• MLA

• Chicago

• ASA

When using terms such as, “I,” “You” and “Me” in writing, which of the following types of language is being used?

• Inclusive

• Exclusive

• Normal

• Effective

Which of the following can be defined as generally accepted behavior required in social relations?

• Actions

• Etiquette

• Traditions

• Body language

Charlie was just put in charge of the accounting department. Charlie’s plan to manage his employees is to rely heavily on using policies, procedures and regulations, as well as making all of the decisions with little input from his employees. Which of the following types of leadership will Charlie be using?

• Abdictaric

• Authoritarian

• Participative

• Laissez faire

Which of the following is the opening greeting of a letter or memo?

• Salutation

• Heading

• Body

• Enclosures

Which of the following action is not considered as good phone etiquette? ​ ​ ​ ​ ​ ​

• Answer all questions within reason

• Talk in a loud voice

• Answer the phone within three rings

• Control tone to avoid misinterpretation

• Identify the caller and their needs