Understanding Social Media Usage

Identify examples of digital media platforms.

• Facebook, Twitter, Instagram

• Microsoft Word, Excel, PowerPoint

• Google Chrome, Mozilla Firefox, Safari

• Adobe Photoshop, Illustrator, InDesign

Which of the following best describes the digital media policies that exist in customer service organisations?

• Guidelines for social media usage and customer interaction

• Policies for employee dress code

• Rules for office space decoration

• Instructions for using office equipment

Which of the following describes the guidelines in a digital media policy that affect the use of social and digital media in the work environment?

• They restrict personal use of social media during work hours.

• They encourage sharing confidential information online.

• They allow unlimited access to all social media platforms.

• They have no impact on digital media usage at work.

Who is responsible for using social and digital media according to the roles and responsibilities policy?

• The Marketing Team

• The IT Department

• The Social Media Manager

• The HR Department

When is it necessary to seek approval to use social and digital media according to the limits of authority policy?

• When using personal accounts

• When representing the company

• When sharing public information

• When using social media for personal use

According to the Civil Service policy, what should you do if you are in doubt about posting something?

• Post it anyway

• Consult with a colleague

• Refer to the policy guidelines

• Avoid posting until sure

What is the purpose of the social media policy as described on the PowerPoint?

• To regulate employee behavior on social media

• To promote the company's social media presence

• To restrict access to social media during work hours

• To provide guidelines for personal social media use

According to the policy, which of the following are included in the definition of social media?

• Blogs

• Wikis

• Microblogs

• All of the above.

Employees should know and adhere to what when using social media in reference to the organisation?

• The company's social media policy

• Personal opinions and beliefs

• Competitor's social media strategies

• General internet etiquette

Employees should be aware of the effect of their actions on their image and the organisation's image. Which of the following is most important?

• Maintaining professionalism at all times

• Ignoring company policies

• Focusing solely on personal goals

• Disregarding feedback from peers