Business Communication Quiz

Which of the following should be performed when drafting a business report?

• Make a list of complex graphics to include.

• Create an outline of each section.

• Conduct a focus group for potential customers.

• Begin writing your thoughts as they come.

A(n) ________ is an example of both written and electronic communication.

• Instructional video

• Voicemail

• Email

• Teleconference

What is an important strength to spoken communication?

• Spoken communication allows for instant feedback.

• Spoken communication encourages a lack of preparation.

• Spoken communication allows for information overload.

• Spoken communication is a good medium for communicating policies and legal matters.

When conveying urgent information to ________, an electronic memo is a quick and effective communication tool.

• Your entire company

• Corporate sponsors

• Sales representatives

• Potential customers

Which of the following information is best conveyed using written communication?

• An established consensus within a work group

• A long list of names, dates, and addresses

• A complex emotional message on a controversial topic

• An urgent business presentation between multiple countries

Written communication has a(n) ________ between conveying a message and knowing if the message is understood.

• Feedback loop

• Barrier

• Delay

• Interruption

To avoid identity theft, what precaution should you take when posting to social media?

• Use an outdated web browser when possible.

• Make sure you use the same password for every account.

• Do not provide personal information.

• Reply to friend requests in a timely manner.

Determining the purpose and audience of a written message is the ________ step of the writing process.

• Final

• Penultimate

• Preliminary

• Least important

When communicating with unknown people outside of your company, you should use a(n) ________.

• Formal letter

• Casual email

• Text message

• Social media post

Which of the following content is best conveyed using spoken communication?

• Business contracts

• Policy changes

• Legal matters

• Emotional conflicts