PC Hardware Troubleshooting

What is the first step in the troubleshooting process?

• Establish a theory of probable cause

• Identify the problem

• Document findings

• Verify full system functionality

Which of the following is NOT a benefit of preventive maintenance?

• Increased software complexity

• Increased data protection

• Extended life of components

• Reduced computer downtime

What should be used to clean the internal components of a computer?

• Compressed water

• A wet cloth

• A low-air-flow ESD vacuum cleaner

• A regular household vacuum

Which component is crucial for cooling modern processors?

• Motherboard

• Power supply

• Heatsink and fan

• RAM

What is the purpose of thermal compound in a computer?

• To ensure good thermal transfer

• To clean the components

• To protect against dust

• To increase the speed of the processor

What is the last step in the troubleshooting process?

• Document findings, actions, and outcomes

• Verify full system functionality

• Establish a plan of action

• Identify the problem

Which of the following is a primary component to inspect during maintenance?

• Cables

• Power supply

• RAM

• Cooling fans

What type of maintenance involves checking software updates?

• Component maintenance

• Software maintenance

• Preventive maintenance

• Hardware maintenance

What should be done if the exact cause of a problem is not determined?

• Ignore the problem

• Establish a new theory of probable causes

• Replace all components

• Document the findings

Which tool is recommended for removing dust from inside a computer case?

• A paintbrush

• A low-air-flow ESD vacuum cleaner

• A regular vacuum cleaner

• A sponge