F24TH - Motivating Employees

What is motivation?

• A workplace requirement
• The set of forces that prompt a person to release energy in a certain direction
• The result of economic incentives
• An extrinsic reward

What do most motivated and hardworking employees become for a business?

• A liability
• An obstacle
• A competitive advantage
• A cost

How does motivation relate to needs and wants?

• Motivation is unrelated to needs and wants.
• Motivation satisfies needs but not wants.
• Motivation is essentially a need-and-want-satisfying process.
• Motivation creates tension without addressing needs or wants.

What are the two main categories of rewards?

• None of these
• Monetary and non-monetary
• Immediate and delayed
• Personal and professional
• All of these

Which era of management used a scientific approach to analyze employee productivity?

• None of these
• Human relations era
• Behavioral era
• Contemporary era
• All of these

What was the classical era of management based on?

• Equity theory
• None of these
• Expectancy theory
• Goal-setting theory
• All of these

What did the initial Hawthorne studies focus on?

• The link between effort and performance
• Equity in the workplace
• None of these
• Goal-setting in organizations
• All of these

What is the Hawthorne effect?

• Increased output due to varying light levels
• Improved performance when employees feel singled out for special attention
• Improved performance when employees believe that management is concerned about their welfare
• The link between effort and performance
• The effects of social needs on productivity

What is the highest level in Maslow's hierarchy of needs?

• Safety needs
• Social needs
• None of these
• Physiological needs
• All of these

What does Theory X assume about the average employee?

• The average person dislikes work and avoids it if possible.
• The average person is self-directed and ambitious.
• The average person seeks responsibility willingly.
• The average person is primarily motivated by social needs.