BM - Chapter 4 Section 3

What are the three elements that should be considered when organizing work?

• Time, Resources, and Goals

• Budget, Team, and Location

• Skills, Tools, and Environment

• Feedback, Strategy, and Execution

Why is it important for employees to have the authority to make decisions when working with customers?

• It allows for faster resolution of customer issues.

• It increases the workload on employees.

• It reduces the need for customer feedback.

• It complicates the decision-making process.

A business can define what is a reasonable span of control for a manager by considering factors such as:

• The complexity of tasks

• The experience level of the manager

• The geographical location of the business

• The number of direct reports

What is likely to happen if employees are assigned responsibility for work tasks but are not given the needed authority?

• Increased productivity

• Decreased motivation

• Improved teamwork

• Enhanced decision-making

A well-designed organization chart shows all of the following except

• the major work units that make up the business

• which unit each employee is affiliated with, how it relates to other units, and to whom employees are accountable

• lines of authority and formal communication within the organization

• the primary groups of customers to whom the business sells its products

The hierarchy of the organization, from the highest level to the lowest level, is called the

• chain of command

• division of work

• span of control

• unity of command

A large business will operate more efficiently and effectively with:

• More organizational units

• Fewer organizational units

As a supervisor, what is one way to ensure each employee is aware of their responsibilities and authority?

• Conduct regular meetings to discuss roles

• Ignore employee concerns

• Assign tasks without explanation

• Limit communication with employees

Allowing employees to make more decisions, set their own work pace, and supervise coworkers is considered to be job

• rotation

• satisfaction

• empowerment

• enlargement

The company’s configuration of employees for accomplishing specific business tasks; how the business is organized

• organizational structure

• customer structure

• organizational design

• level of management