KEY Concepts w/Communication in Healthcare

What is the definition of communication?

• The process of exchanging information and ideas

• The act of eating food

• The method of building structures

• The technique of painting

Which of the following is NOT a purpose of communication?

• To establish and maintain relationships

• To help problem-solve

• To confuse the receiver

• To persuade and change attitudes or behaviors

What is the main focus of small group communication?

• Interaction with a large audience

• Interaction when a small number of people meet together

• Interaction with oneself

• Interaction with technology

What is required for effective public communication?

• Special adaptation in eye contact, gestures, voice inflection, and use of presentation material

• Interaction with oneself

• Use of technology

• Written communication

What is often termed as body language?

• Verbal communication

• Non-verbal communication

• Written communication

• Public communication

Non-verbal communication helps to understand:

• Verbal cues

• Emotional states

• Written language

• Mathematical concepts

Healthcare workers communicate with one another through which of the following methods?

• Email

• Phone calls

• Face-to-face meetings

• All of the above

What is the purpose of communication among healthcare workers?

• To coordinate effective patient care

• To entertain patients

• To avoid patient interaction

• To manage hospital finances

Heavily medicated clients might not hear the message because:

• They are too focused on the message.

• The medication affects their hearing.

• They are distracted by other stimuli.

• The medication causes drowsiness.

Issues that can arise from using slang and words with double meanings in healthcare communication include:

• Improved patient understanding

• Miscommunication and confusion

• Enhanced clarity in instructions

• Increased trust between patient and provider