Conflict Resolution Strategies in Teams

Emily, the chief of mission, manages a project with a looming deadline. Tensions rise when Ana receives an offensive email from Sac, leading to a decline in team morale. Emily seeks advice and addresses the conflict by improving communication and clarifying roles. The atmosphere improves after implementing solutions and a follow-up meeting.

What is the main challenge Emily and her team are facing at the beginning of the project?

• Approaching deadline

• Lack of resources

• Team disagreements

• Technical difficulties

What issue does Ana bring to Emily's attention?

• An offensive email from Sakon

• A technical error

• A scheduling conflict

• A missed deadline

How does Emily initially try to resolve the conflict between Ana and Sakon?

• By ignoring the issue

• By assigning new tasks

• By sending an encouraging email

• By holding a team meeting

What does Emily notice about the team's behavior as the atmosphere worsens?

• Increased productivity

• More frequent meetings

• Improved morale

• Lack of communication

What advice does Emily receive from another chief of mission?

• To address conflicts with each person separately

• To increase workload

• To delegate conflict resolution

• To ignore minor conflicts

What approach does Emily take after receiving advice?

• She increases deadlines

• She organizes a team-building event

• She speaks with each employee individually

• She assigns new roles

What does Emily discover as the root cause of the conflict?

• Lack of resources

• Lack of communication and unclear roles

• Personal disagreements

• Technical issues

How do Ana and Sakon decide to improve their working relationship?

• By communicating their needs to one another

• By reporting to different supervisors

• By avoiding each other

• By working on separate projects

What does Emily insist on having to ensure the solutions are effective?

• A team outing

• A performance review

• A follow-up meeting

• A new project

What is the outcome after Emily's intervention and follow-up?

• The project is canceled

• The atmosphere in the office improves

• The team is restructured

• The deadline is extended