R032 TA 3 - Principles of care in HSC settings (Quiz 1)

Find the correct answers. Good communication means servive users can:

• inform providers of any changes in their needs.

• make informed choices, e.g: treatment, and care plans.

• be fully involved in their care.

• talk about their needs, but the provider then doesn't listen or follow these.

Label the diagram correctly. A service provider must use their communication skills when they:

a

b

c

d

e

f

provide emotional support to SU & family

service providers

give/receive information about care

don't inform SU's of planned changes

ignore the SU's care needs

take part in professional development

conduct assessments of SU care needs

deliver/receive training

Give examples of how you can adapt the types/methods of communication to meet the needs of the service user?

Key term: Jargon. Sequence the sentence correctly.

• that are tricky

• by specialists

• or abbreviations and terms

• language used

• for non specialists to understand

When adapting methods and types of communication with service users, we must consider the following: how we can give clarity, be patient, show empathy, use appropriate language, the tone of our voice, the volume we speak, the pace we talk and the willingness to contribute to team working. Give two examples from each consideration and explain how using these considerations will make the service user feel.

Nina is a 33 year old female, who has just had a baby. She has been discharged from the maternity ward back home in the community. Give some examples of team work that would happen to ensure that Nina and her baby both received continuity of care following their discharge home. You will need to think about the professionals that would be involved and how the communication might be shared.

Why is the term 'jargon' discouraged from being used?

What is the meaning of 'verbal communication'?

Non verbal communication - match the facial expressions with the possible emotion.

• frustration

• 
• confused

• 
• happy

• 
• anger

• 
• sad

• 

It is important to think about our facial expressions when we are communicating with service users. Give an example of when you need to be mindful of your facial expressions when communicating to a service user.