KUIS KONSEP PELAYANAN PRIMA
Authored by Alfina Andriani
Business
9th Grade
Used 7+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Mengamati dan menghargai perilaku pelanggan
ATTITUDE
ATTENTION
ACTION
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Melayani pelanggan dengan sikap menghargai
ATTENTION
ACTION
ATTITUDE
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Mendengarkan dan memahami secara sungguh-sungguh kebutuhan para pelanggan
ATTENTION
ACTION
ATTITUDE
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Menegaskan kembali kebutuhan para pelanggan
ATTENTION
ACTION
ATTITUDE
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Menyatakan terimakasih dengan harapan pelanggan mau kembali
ACTION
ATTITUDE
ATTENTION
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Melayani pelanggan dengan berpikiran positif, sehat dan logis
ATTITUDE
ACTION
ATTENTION
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Mencurahkan perhatian penuh kepada pelanggan
ATTITUDE
ACTION
ATTENTION
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