FO Quiz

This is also called as reception, this section manages the inflow and outflow of guest and is the point where the information is disseminated to guests and other employees.

• Uniformed Services

• PBX

• Front Desk

• Reservations

Organizes staff duty rosters and make decisions on whether and which booking should be accepted based on the hotels occupancy.

• Reservations Manager

• Doorperson

• Reservation Staff

• Valet Attendant

Reservation benefits for guests ...

• Know guest data

• Prepare for guest expectations

• Find out the cost of staying

• Estimated room occupancy

Data that must be obtained from the guest when booking ...

• Status

• Experience

• Citizenship

• Identity

This section is located in the lobby. It also allocates the room and established the rates for different types of guests.

• Reception

• Bellboy

• Cashier

• Telephone Operator

This section handle hotel room inquiry, both individually and in groups.

• Reception

• Reservation

• Bell desk

• Telephone section

This section handle wake up call requests from guests.

• Reception

• Reservation

• Bell desk

• Telephone Section

Below are four phase in guest cycle, except ...

• pre-arrival

• arrival

• post arrival

• departure

The phase, when guests are at the hotel, the front office cashier section, concierge, telephone operator, reception will assist guests currency exchange services, safe deposit, information, transportation, telephone calls and other services, called ...

• pre-arrival

• arrival

• occupancy

• post arrival

Below are the duties of reservation clerk, except ...

• Handling the guest when check in and check out.

• Prepare all reports relating to orders room.

• Always ready to serve and handle customer complaints related to room reservations.

• Prepare an expected arrival list and departure list then forwarded to the relevant department.