Sales 2 3.01

Sales 2 3.01

9th Grade

14 Qs

quiz-placeholder

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Sales 2 3.01

Sales 2 3.01

Assessment

Quiz

Business

9th Grade

Hard

Created by

Sara Hensler

FREE Resource

14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why do successful salespeople follow up after making a sale?

To ensure customer satisfaction

To increase the size of the sale

To exercise good sales techniques

To develop a professional sales presentation

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Good salespeople know that their selling efforts should include follow-up

whether or not they make a sale.

only after they make a sale.

if customers give them repeat business.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Retail salespeople usually follow up with customers who

purchase expensive items.

visit the store frequently.

purchase many low-priced items.

purchase on credit.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is usually the most important reason for using follow-up with customers:

To build customer goodwill

To meet sales quotas

To follow the competition's lead

To increase the rate of commission

5.

OPEN ENDED QUESTION

3 mins • 1 pt

One week after getting her car repaired, Lisa received a letter from the dealership asking questions about the service she received. What was the purpose of the dealership's follow-up letter?

Evaluate responses using AI:

OFF

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As Tom was about to process a customer's order, he realized that some of the information didn't match. Rather than take a chance at processing the order incorrectly, he called the customer to straighten out the problem. What was the purpose of Tom's call?

To verify the order

To increase the order

To provide information

To get referrals

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is often a benefit to businesses of following up with customers?

Increased profits

Increased satisfaction

Increased trust

Increased product knowledge

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