
Sales 2 3.01

Quiz
•
Business
•
9th Grade
•
Hard
Sara Hensler
FREE Resource
14 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why do successful salespeople follow up after making a sale?
To ensure customer satisfaction
To increase the size of the sale
To exercise good sales techniques
To develop a professional sales presentation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Good salespeople know that their selling efforts should include follow-up
whether or not they make a sale.
only after they make a sale.
if customers give them repeat business.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Retail salespeople usually follow up with customers who
purchase expensive items.
visit the store frequently.
purchase many low-priced items.
purchase on credit.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is usually the most important reason for using follow-up with customers:
To build customer goodwill
To meet sales quotas
To follow the competition's lead
To increase the rate of commission
5.
OPEN ENDED QUESTION
3 mins • 1 pt
One week after getting her car repaired, Lisa received a letter from the dealership asking questions about the service she received. What was the purpose of the dealership's follow-up letter?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As Tom was about to process a customer's order, he realized that some of the information didn't match. Rather than take a chance at processing the order incorrectly, he called the customer to straighten out the problem. What was the purpose of Tom's call?
To verify the order
To increase the order
To provide information
To get referrals
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is often a benefit to businesses of following up with customers?
Increased profits
Increased satisfaction
Increased trust
Increased product knowledge
Create a free account and access millions of resources
Similar Resources on Wayground
15 questions
Gmetrix D2 - L3

Quiz
•
9th Grade - University
15 questions
NRF Customer Service - Quiz 2

Quiz
•
9th - 12th Grade
10 questions
Module 8A Quiz

Quiz
•
9th - 12th Grade
15 questions
CSS Ch 2

Quiz
•
9th - 12th Grade
14 questions
SEM I 4.09 4.10

Quiz
•
9th - 12th Grade
10 questions
What's the Motive LAP Quiz

Quiz
•
9th - 12th Grade
15 questions
Marketing Research

Quiz
•
9th - 12th Grade
16 questions
Sales 2: Unit 2 Vocab

Quiz
•
9th - 12th Grade
Popular Resources on Wayground
55 questions
CHS Student Handbook 25-26

Quiz
•
9th Grade
18 questions
Writing Launch Day 1

Lesson
•
3rd Grade
10 questions
Chaffey

Quiz
•
9th - 12th Grade
15 questions
PRIDE

Quiz
•
6th - 8th Grade
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
22 questions
6-8 Digital Citizenship Review

Quiz
•
6th - 8th Grade
10 questions
Nouns, nouns, nouns

Quiz
•
3rd Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
Discover more resources for Business
55 questions
CHS Student Handbook 25-26

Quiz
•
9th Grade
10 questions
Chaffey

Quiz
•
9th - 12th Grade
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
20 questions
Lab Safety and Lab Equipment

Quiz
•
9th - 12th Grade
24 questions
Scientific method and variables review

Quiz
•
9th Grade
20 questions
Getting to know YOU icebreaker activity!

Quiz
•
6th - 12th Grade