MGT3105 Exam-Based Question

_____________will happen when employees have to choose between taking care of the demands of their personal lives and the demands of their jobs.

• Personality Factors

• Work-family Conflicts

• Gender Bias

• Task Interdependence

Communication Barrier can be physical such as separate location and _________.

• different incomes

• different family

• different jobs

• different languages

Which are the causes of conflict BEST describe the above situation?

A person who is very knowledgeable and efficient in doing his/ her job will probably have conflict when he/ she works with a person who does not have any knowledge or experience as well as not efficient with the job.

• Personality Factors

• Lack of involvement in decision-making

• Work-family Conflicts

• Gender Bias

Conflict is constructive, EXCEPT:

• helps to build new insights and establishes new patterns in a relationship.

• helps to build cohesiveness (build up and tighten the relationship) as people will know more about each other.

• increase individual involvement (decision-making).

• destroys the morale of people or reinforces poor self-concept.

T in SWOT analysis is referring as __________________

• Threats

• Trends

• Technology

• Turnover

Choose good active listening skills.

                           I.                                                 Paraphrase

                         II.                                                   Use questions to sum up or clarify

                        III.                                                   Pay attention to their whole manner

                       IV.                                                   Concentrate on what is being said

• iii only

• i and ii

• i, ii, and iii

• iii and iv

What are the contributing factors to ongoing conflict if somebody has a grudge against another person and prefers to raise the conflict just to annoy that person?

• Payoffs

• Unwillingness to resolve

• Poor communication

• Unsatisfactory solution

The first stage in The Conflict Cycle is __________________

• The incident that triggers the conflict

• The behaviour

• The confrontation

• The outcome

The signs of conflict are:

i.        Avoiding others.

ii.       Working at a level below their capacity.

iii.      Critical, moody, and easily upset.

iv.      Speak as politely as possible

• I only

• I and II

• I, II and III

• All of the above

A waitress drops a pile of plates on the kitchen floor. The manager yells at her and she yells back, using anger to cover her fear of his reprimand. After a few moments, she is able to apologise and he can accept that it was only an accident.

Choose the stage of conflict reflecting the situation:

• Trigger incident - resolution

• Trigger incident - confrontation

• Trigger incident - confrontation - resolution

• Trigger incident - confrontation - non-resolution