Chp 7 Organisation Management

An organisation chart shows a business's ​ (a)   structure. It shows that chain of ​ ​ (b)   as a series of ​ (c)   ​that represents the line of authority of department ​ (d)   . It provides a visual picture of how the company is organised. The chart can quickly become ​ (e)   and does not show all the informal communication that takes place in an organisation.

• internal
• command
• lines
• managers
• out-of date
• external
• control
• boxes
• workers
• up-to-date

Match the following

• the arrangement of roles and responsibilities within a company

• Span of control

• the process of assigning tasks to others

• Delegation

• the number of levels of responsibility

• Chain of command

• the number of subordinates a manager can effectively manage

• Organizational structure

• the line of authority within an organization

• Hierarchy

State whether the following features are advantages or disadvantages of a narrow span of control.

Groups:

(a) Adavantages

,

(b) Disadvantages

• Workers can be demotivated as given less freedom to make decisions

• More likely to know when employees have a problem.

• More opportunities for promotion for employees

• Easier to control workers

• Slower decision making.

A wide span of control means more managers are required.

• True

• False

Delegation allows managers more time to do other things.

• True

• False

A wide span of control requires employees to be good at their jobs.

• True

• False

The more levels of authority in a structure, the taller the hierarchy.

• True

• False

A manager can give an employee the​ ​ (a)   to carry out a task or take decisions. This

means the ​ (b)   does the work on behalf of the manager. The person responsible for the

work and any mistakes is the ​ (c)  

• authority
• employee
• manager
• freedom

Chain of command is the structure in an organisation which allows ___ to be ___ ___ from ___ management to ___ levels of management.

Match the following

• Staff manager

• junior managers who have direct control over the employees below them in the organisational structure

• Supervisor

• has direct responsibility for people below them in the hierarchy of an organisation

• Line Manager

• Provide support, information, assistance, to the line managers

• Director

• senior manager who leads a particular department or division of a business