Emotional Intelligence for Sales Success

Johari Window: Which quadrant contains the traits that others know about you, but you are unaware of?

• Open

• Hidden

• Blind

• Unknown

Emotional Intelligence: Which of the following is NOT a component of emotional intelligence according to Daniel Goleman?

• Self-awareness

• Self-regulation

• Charisma

• Social skills

Mindfulness: Which of these practices is commonly used to increase mindfulness?

• Visualization

• • Reflective journaling

• Multitasking

• Focused breathing

Cialdini's Tactics: Which of the following principles involves creating a sense of urgency to encourage action?

• Social Proof

• Scarcity

• Reciprocity

• Authority

Iceberg Model: In the iceberg model, which aspect represents our visible behavior?

• Actions

• Beliefs

• Emotions

• Values

Dale Carnegie: According to Dale Carnegie, the best way to make people like you is:

• Talk about yourself

• Give sincere compliments

• Avoid eye contact

• Use humor frequently

Johari Window: Traits you and others are unaware of fall into which quadrant?

• Open

• Hidden

• Blind

• Unknown

Cialdini's Tactics: Which tactic suggests people are influenced by those they view as experts?

• Reciprocity

• Commitment

• Authority

• Scarcity

Conflict Resolution: In the "Collaborating" approach, the goal is to:

• Avoid conflict

• Give in to the other party

• Find a win-win solution

• Compromise quickly

Emotional Intelligence: The ability to control impulsive feelings is part of which EI component?

• Motivation

• Self-awareness

• Self-regulation

• Empathy