MCKI LO3

. Which of the following is a key advantage of on-the-job training (OJT) for both employees and employers?

• a) Employees receive external certification upon completion of training

• b) It allows for immediate application of skills in a real-world environment

• c) It requires less time to plan and execute compared to classroom training

2. How does on-the-job training (OJT) enhance knowledge retention among employees?

• By using theoretical modules that focus on general industry knowledge
  
  

• ) By allowing employees to learn in isolation from team interactions
  
  

• By providing direct application of learned skills in their day-to-day tasks

• By minimizing the amount of feedback from supervisors during the training

In terms of cost-effectiveness, what makes OJT particularly beneficial for organizations compared to off-site training programs?

•  OJT requires no feedback from managers or mentors, saving time

• OJT eliminates the need for external trainers or travel expenses
  
  

• OJT provides employees with formal certifications recognized globally

• none

Which of the following best describes how OJT supports organizational productivity?

• It speeds up the onboarding process by ensuring employees can start performing tasks independently

• It minimizes training-related feedback from supervisors, allowing employees to focus on production
  
  

• It provides employees with theoretical knowledge that leads to productivity increases over time
  
  

 How does on-the-job training (OJT) contribute to the transfer of tacit knowledge within an organization

• OJT facilitates the passing of informal, experience-based knowledge from seasoned employees to newer staff

• OJT provides a structured, theoretical environment that discourages interaction with experienced employees

• none

In business communication, which method is MOST appropriate when conveying detailed, sensitive information that requires documentation and future reference?

• A) Face-to-face meeting
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• B) Instant messaging
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• C) Written communication (e.g., email, report)
  

• D) Telephone call

Which of the following statements about horizontal communication is TRUE?

• A) It only occurs in informal settings and lacks structure.

• B) It is primarily used for decision-making between senior leadership and employees.

• C) It occurs between colleagues or departments at the same hierarchical level and enhances collaboration.

• D) It refers to communication that flows from top management to lower-level employees.

In what situation would downward communication be LEAST effective?

• A) Providing clear instructions on a new project.

• B) Sharing the organization’s vision and mission with employees.

• C) Offering immediate feedback on an employee's performance.

• D) Gathering employee input and encouraging open dialogue.

How does crisis communication differ from regular business communication processes, and what is its primary focus?

• A) It is slower and involves formal channels to resolve conflicts between departments.

• B) It uses only external communication methods to manage public image.

• C) It is rapid, involves clear messaging, and focuses on minimizing damage to the organization’s reputation.

• D) It eliminates the need for internal communication and focuses solely on media relations.

Which of the following challenges is MOST likely to arise from cross-cultural communication in a globalized business setting?

• A) Difficulty in implementing digital communication tools across the organization.

• B) Misinterpretation of non-verbal cues due to cultural differences.

• C) Lack of secure communication channels in different geographical regions.

• D) Reduced interaction between senior leadership and entry-level employees.