104.4 Problem Solving

What are employers looking for in employees in the workplace?

• Employees who can use their own initiative

• Employees who always ask for help

• Employees who work slowly

• Employees who are never on time

How can employees show they are responsible and trustworthy?

• By showing good attention to detail

• By ignoring their tasks

• By being late to work

• By not listening to their supervisor

Which of the following is a skill that supports problem solving in the workplace?

• Singing

• Dancing

• Logical thinking

• Painting

What is important for being a good team player?

• Playing video games

• Good organisation skills

• Eating snacks

• Watching TV

Which behaviour helps in problem solving ?

• Shouting

• Calmness

• Jumping

• Running

What might a manager need to do when an employee is awkward?

• Give them a raise

• Have difficult conversations

• Ignore the problem

• Send them on vacation

What is one of the most challenging tasks for a manager?

• Organizing parties

• Dealing with conflict in the workplace

• Hiring new staff

• Writing reports

What should an employer do if an employee's behaviour is below standards?

• Ignore it

• Inform the employee in a constructive way

• Punish the employee immediately

• Tell other employees

Why is it important to document key points during a discussion about staff behaviour?

• To remember what was said

• For evidence in case of disciplinary procedures

• To share with friends

• To make the employee feel bad

What should an employee do according to the supervisor's guidance?

• Ignore the supervisor

• Follow the guidance and behaviours

• Do the opposite

• Complain to others