CPS PST Day 3

How can we identify a Shopper? (Select All That Apply)

• Ask Broad Questions

• Compares Different Cards

• No firm timeline

• Asks detailed questions

How can we identify a Buyer? (Select All That Apply)

• Has a timeline

• Looks for confirmation or specific details

• Compares 2 different cards

• Asks detailed questions

I’m calling to find if it will be a soft or hard pull to my credit. I am interested in getting a Delta card to earn SkyMiles.

• Buyer

• Shopper

I am interested in applying for the Platinum Card but had a couple of questions. Is there a foreign transaction fee if I use this card overseas? Also, what is the guest policy to access the Centurion Lounge?

• Buyer

• Shopper

What are the 4 call types? (Select All That Apply)

• Alternative Offer (AO)

• Core (CR)

• Direct Mail (DM)

• Direct Transfer (DT)

• Non-Referred (NR)

Which call type will we be taking first?

• Alternative Offer (AO)

• Direct Mail (DM)

• Dial Transfer (DT)

• Non-Referred

What type of code do we need to capture from a DM Caller?

• POID

• RSVP

• AMEX Services ID

• No code is needed