MM Units 2 & 3 Test

The process of hiring a contractor to perform work on behalf of your company is known as _____.

• outsourcing

• offshoring

• contracting

• recruiting

Outsourcing work to contractors outside of the country where the hiring company is located is known as _____.

• offshoring

• outsourcing

• contracting

• recruiting

Match each type of team conflict to its correct definition.

• Process

• Arises when the team disagrees about how a task will be accomplished (who does what, when the deadline should be)

• Relationship

• Occurs when team members do not get along (interrupting, belittling ideas)

• Functional

• Arises when there is disagreement about what the team is doing and what the end product of a task should be (presentation design, what to include in report)

Match each team role to its correct description.

• Functional

• Provides what team members need to function; facilitate collaboration, provide mentoring or coaching, coordinate teamwork, and ensure that team members have the resources they need

• Developmental

• Involves taking direct action to perform tasks and achieve the team’s goals

• Conceptual

• Thinks about the team and its purpose - what the goals are, approaches to communication and problem-solving, monitoring and evaluating performance

Match each stage of team development to its correct description.

• Adjourning

• The team has achieved its goal and can now disband

• 
  Performing

• The team has settled down and everyone knows who is doing what

• Norming

• There are conflicts and confusion within the team

• Forming

• The team is created and roles are assigned

• Storming

• The team has developed into a strong unit and is actively working hard to achieve their goal

Traits or aptitudes that are beneficial for a professional in any field are ____.

• soft skills

• hard skills

• technical skills

• aptitude skills

A collection of people with individual goals and individual accountability is a _____.

• group

• team

• partnership

• corporation

A collection of individuals united by a shared purpose and shared accountability is a ____.

• team

• group

• partnership

• corporation

Match the following team structures to their correct description.

• Cross-Functional

• Top-down and functional. Communication is vertical, and the chain of command is very clear. Each person performs a specific function. Team leader makes all the decisions. Most communication is written.

• Organic

• Members have specific functions like mechanistic, but communicate like organic.

• Mechanistic

• Flat and horizontal without much of a hierarchy. Communication is lateral. Employees coordinate with one another to develop plans and accomplish tasks. Face-to-face contact is essential.

What does the "S" in SMART goal stand for?

• Specific

• Scheduled

• Serve

• Short