BTM535 C1 OPERATIONS MANAGEMENT (OM)

What is the primary goal of Operations Management?

• To reduce labor costs.

• To create value for customers and the business.

• To minimize the use of technology.

• To eliminate all production waste.

Which of the following is NOT considered an input in the operations management process?

• Raw materials.

• Capital.

• Feedback.

• Labor.

What does the transformation process in Operations Management refer to?

• • The change in customer preferences.

• The conversion of inputs into outputs.

• The reduction of operational costs.

• The management of supply chains.

Which of the following activities is part of the transformation process for services?

• Assembling car components.

• Delivering healthcare services.

• Manufacturing electronics.

• Testing quality of food products.

Feedback in Operations Management is crucial for

• reducing costs only.

• continuous improvement of processes.

• eliminating customer interaction.

• increasing raw material supply.

Which of the following is an objective of Operations Management?

• Increasing prices without improving quality.

• Meeting expected demand and delivery dates.

• Limiting resource allocation to departments.

• Reducing employee training programs.

How can an organization achieve efficient resource utilization?

• By increasing production hours without planning.

• Through process optimization and lean management.

• By hiring more employees than necessary.

• By investing in outdated technology.

What is the significance of capacity planning in Operations Management?

• To ensure adequate marketing strategies.

• To minimize the number of employees.

• To forecast demand and allocate resources accordingly.

• To eliminate all inventory.

Which of the following practices can help organizations adapt for future survival?

• Ignoring customer feedback.

• Implementing sustainability practices.

• Maintaining the same production methods indefinitely.

• Reducing flexibility in processes.

In Operations Management, what is the purpose of quality management?

• To increase production speed regardless of quality.

• To ensure that products meet specified standards.

• To minimize the training of employees.

• To focus solely on cost reduction.