Ethical Practices in Hospitality

Which of the following actions demonstrates ethical behaviour in the hospitality industry?

• Ignoring safety regulations to save costs.

• Taking office supplies home for personal use.

• Discriminating against guests based on their ethnicity.

• Providing honest and transparent information to guests.

Which of the following describes 'needs' according to Maslow's Hierarchy?

• Legal obligations.

• Financial resources

• Basic requirements for survival

• Desires shaped by culture and personality

During the investigation of the theft, the hotel management discovers that the security cameras were not functioning properly. What should the hotel management do to address this issue ethically?

• Install new cameras without informing the guest.

• Blame the guest for not securing their belongings.

• Ignore the malfunction and continue the investigation.

• Inform the guest about the malfunction and offer compensation.

The hotel has received complaints about its environmental practices, such as excessive water usage and waste generation. What is the most ethical approach for the hotel to take?

• Ignore the complaints and focus on other areas.

• Deny the complaints and continue current practices.

• Increase prices to cover the cost of waste management.

• Acknowledge the complaints and implement sustainable practices.

An employee reports that they are being overworked and not receiving adequate breaks. How should the hotel management respond to this ethical concern?

• Fire the employee for complaining.

• Offer the employee a small bonus to keep quiet.

• Ignore the complaint and maintain the current schedule.

• Investigate the complaint and ensure fair working conditions.

A guest leaves a negative review online about the hotel's service. What is the most ethical way for the hotel to handle this situation?

• Respond to the review with a generic apology.

• Ignore the review and focus on positive feedback.

• Post a public rebuttal to defend the hotel's reputation.

• Contact the guest privately to address their concerns and offer a resolution.

The hotel is considering implementing a new policy that requires guests to pay for Wi-Fi access. Some guests have expressed dissatisfaction with this potential change. What should the hotel consider making an ethical decision?

• Ignore guest feedback and prioritize profit.

• Implement the policy without considering guest feedback.

• Increase room rates to include Wi-Fi access without informing guests.

• Conduct a survey to gather guest opinions and make an informed decision.

A chef at a high-end restaurant discovers that a supplier has been delivering substandard ingredients that do not meet the restaurant's quality standards. What should the chef do to address this issue ethically?

• Ignore the problem and hope customers do not notice.

• Continue using the ingredients to avoid conflict with the supplier.

• Inform the restaurant management and seek a new supplier.

• Mix the substandard ingredients with high-quality ones to mask the issue.

A restaurant owner learns that one of their popular dishes contains an ingredient that is sourced from an endangered species. What is the most ethical course of action?

• Continue serving the dish but increase its price.

• Ignore the issue since the dish is popular and profitable.

• Reduce the portion size to minimize the use of the ingredient.

• Remove the dish from the menu and find a sustainable alternative.

During a busy service, a line cook accidentally drops a piece of meat on the floor. What should the cook do to handle this situation ethically?

• Rinse the meat and continue cooking it.

• Discard the meat and inform the head chef.

• Quickly pick it up and serve it to avoid waste.

• Hide the incident from the head chef and serve the meat.