Introduction to Hospitality Management

What is the primary objective of hospitality management?

• Maximise profits

• Provide exceptional service

• Minimise staff

• Increase marketing efforts

Which of the following is NOT a key sector of the hospitality industry?

• Food and Beverage

• Real Estate

• Travel and Tourism

• Event Planning

What does the term 'occupancy rate' refer to in the hotel industry?

• The percentage of rooms sold

• The total number of guests served

• The average length of stay

• The rate at which rooms are cleaned

Which role is primarily responsible for managing the front desk operations in a hotel?

• Executive Chef

• Front Office Manager

• Housekeeping Manager

• Event Coordinator

What is an important factor when developing a restaurant menu?

• Personal preference of the chef

• Local food trends

• Pricing of competitors

• All of the above

True or False: Customer feedback is essential for improving service in hospitality.

• True

• False

True or False: A hospitality manager's role is limited to supervising staff.

• True

• False

True or False: Sustainability is becoming increasingly important in the hospitality industry.

• True

• False

The process of planning and organising events, such as conferences and weddings, is known as __________.

• Catering

• Event Planning

• Housekeeping

• Marketing

In hospitality, the term __________ refers to the services offered to enhance the guest experience.

• Amenities

• Logistics

• Inventory

• Revenue