BUDDY ASSESSMENT

What does MIND program stands for?

• My Commitment

• My Career

• My Mindset

• My Induction

What are some of the important roles required as a Buddy? You can select more than 1 answer.

• Provide support to the new starter in terms of their learning and progression during their probationary period.

• Helping the new starter to have better understanding of the Brand, Our Purpose and our service philosophy.

• Check the new starter's conduct and report to the store manager if he/she makes mistakes.

• Give regular feedback to your Store Manager on the new starter progress and work together to find ways to support them.

The Changemaking Beauty Brand is our brand expression, the way we want to communicate to customers to drive positive change in the world. These are the following 3 key pillars for Changemaking Beauty, EXCEPT:

• Changemaking for You/Customers

• Changemaking for Communities

• Changemaking for Government

• Changemaking for 

  Planet

In the Basic Selling Skills, we learned about T.E.D. What is T.E.D? Please select more than 1 answer.

• Talk to me

• Tell me

• Describe to me

• Explain to me

Which of the following are the Speak Out Channels under the Code of Conduct & Business Ethics shown in the HOD video? Please select more than 1 answer.

• HR Representative

• Store Manager / Area Manager

• Your Colleague

• [e-mail]

In the HOD Videos under the Customer Service session, it mentioned that in a situation where customer complaints related to things beyond staff control, the retail staff may seek advise from the following EXCEPT:

• Shop Manager

• Area Manager

• HR Manager

• Customer Service Team or email to [e-mail]

In the Basic Selling Skills, we learned about F.F.B. Which of the following are characteristics of F.F.B? Please select more than 1 answer.

• Feature

• Benefit

• Factor

• Function

Which of the following fragrance is in the Top 10 Most Loved Products?

• Blue Musk EDT

• White Musk EDT

• White Musk Flora EDT

• Black Musk EDT

Which of the following skincare is in the Top 10 Most Loved list? Choose more than 1 answer.

• Vitamin C & Vitamin E Serum

• Edelweiss Serum Concentrate & Camomile Cleansing Butter

• Vitamin C Glow Serum & Tea Tree Oil

• Vitamin E Moisture Night Cream & Vitamin C Overnight Mask

• Vitamin E Moisture Day Cream

Which of the following face mask is in the Top 10 Most Loved products?

• Vitamin C Overnight Glow Revealing Mask

• British Rose Fresh Plumping Mask

• Edelweiss Bouncy Sleeping Mask

• Himalayan Charcoal Purifying Glow Mask