Total Quality Management Quiz

Which of the following is NOT a core principle of Total Quality Management (TQM)?

• Customer focus

• Continuous improvement

• Employee involvement

• Centralized decision-making

Which of the following is NOT a parameter of quality standards for services?

• Reliability

• Assurance

• Profitability

• Empathy

The concept of "continuous improvement" is central to which management philosophy?

• Lean Manufacturing

• Six Sigma

• Total Quality Management (TQM)

• All of the above

Which of the following is NOT a benefit of implementing a quality culture?

• Increased customer satisfaction

• Reduced costs

• Decreased employee morale

• Enhanced reputation

What is the primary purpose of quality circles?

• To increase employee salaries

• To identify and solve problems

• To reduce company profits

• To decrease customer satisfaction

Which of the following is NOT a key element of a quality culture?

• Customer focus

• Short-term focus

• Employee involvement

• Open communication

What is the primary goal of ISO 9001 certification?

• To increase profits

• To demonstrate commitment to quality

• To reduce employee turnover

• To improve customer satisfaction

Which of the following is NOT a characteristic of a continual improvement culture?

• Resistance to change

• Customer focus

• Employee involvement

• Data-driven decision making

The concept of "Kaizen" is closely associated with which management philosophy?

• Total Quality Management (TQM)

• Six Sigma

• Lean Manufacturing

• All of the above

Which of the following is NOT a step in the seven-step process for continual improvement?

• Determine current performance

• Increase employee salaries

• Identify and overcome resistance to change

• Implement the change