HR I Entry-Level Assessment

What does HR stand for in a business context?

• Hotel Relations
• Human Resources
• Hospitality Rules
• Host Regulations

Answer explanation

HR stands for Human Resources, which is the department responsible for managing a company's employees and their needs.

What is the main role of HR in a hotel?

• To clean rooms and serve guests
• To manage employee-related matters such as hiring, training, and addressing workplace issues
• To set room rates and manage bookings
• To prepare meals and manage the kitchen

Answer explanation

HR in a hotel is primarily responsible for managing all aspects related to the hotel's workforce, from recruitment to employee relations.

Which of the following is NOT typically a responsibility of the HR department in a restaurant?

• Hiring new staff
• Training employees
• Creating work schedules
• Cooking meals

Answer explanation

While HR is involved in many aspects of employee management, direct operational tasks like cooking are not part of HR's responsibilities.

Who would typically be in charge of hiring 20 new staff members for a new restaurant?

• The chef
• The HR manager
• The restaurant owner
• The head waiter

Answer explanation

The HR manager would typically lead the recruitment process, working with other managers to understand staffing needs and select appropriate candidates.

If a hotel guest complains that a room service employee was rude, who should initially handle this?

• The hotel owner
• The HR department
• The front desk manager
• The room service manager

Answer explanation

Immediate guest complaints are usually handled by the relevant department manager. HR might get involved later if disciplinary action or additional training is needed.

What is 'recruitment' in HR terms?

• Welcoming guests to a hotel
• Finding and hiring new employees
• Training existing staff
• Managing payroll

Answer explanation

Recruitment refers to the process of attracting, selecting, and hiring new employees for an organization.

Which of the following would typically be included in a job description for a hotel receptionist?

• The hotel's room rates
• Required skills and qualifications
• The receptionist's salary
• The hotel's financial statements

Answer explanation

A job description outlines the responsibilities, skills, and qualifications required for a specific role. Salary and company financial information are not typically included.

Which of the following best describes HR's role in employee training at a hotel?

• HR is not involved in employee training at all
• HR conducts all training sessions personally
• HR is responsible for organizing and overseeing training programs
• HR only trains the management team

Answer explanation

While HR may not conduct all training directly, they are typically responsible for organizing, overseeing, and sometimes delivering employee training programs.

What does 'workplace diversity' mean?

• Having employees work in different locations
• Offering a variety of job positions
• Having a workforce with different backgrounds and characteristics
• Changing job responsibilities frequently

Answer explanation

Workplace diversity refers to having a workforce composed of people with a range of different characteristics, including but not limited to race, gender, age, religion, and cultural background.

Which of these might be considered an HR challenge specific to the hospitality industry?

• Deciding on menu items
• Managing seasonal workforce fluctuations
• Choosing hotel room decor
• Setting room rates

Answer explanation

Many hospitality businesses experience busy and slow seasons, requiring careful management of staffing levels. This workforce planning is typically an HR responsibility.