Verizon: Accessory Training

A customer mentions that they are about to go to a pool party. What is an accessory that would benefit them?

What is a great example of a discovery question?

• Which of these accessories would best meet your needs?

• Would you like to buy a speaker today?

• Do you like this case?

• Would you like to see our screen protectors?

What is the current accessory of the month?

A customer is upgrading and you want to position them a phone case. How would you position it?

• Bring the customer your favorite brand of case.

• Bring the customer multiple options and let them choose.

• Bring the customer the most expensive case.

• Ask the customer if they want a case.

What accessory makes YOU the most profit when sold?

• Speakers

• Charging Blocks

• Phone Cases

• Screen Protectors

What is the current discount (bundle) that customers get when they buy 5 accessories?

When should YOU position accessories?

• At the beginning of the sale.

• During the sale.

• When you are checking out in RQ.

• When you are setting up the customers phone.

When selling accessories, what should your mantra be?

(Starts with F)

Select all that are an advantage of a planogram?

• Creates a more positive customer experience

• Keeps the store organized.

• It makes accessories easy to find

• It keeps us compliant with Verizon.

Utilizing the VZ Credit card is a great way to position accessories. How much of a credit do customers receive when they sign up for the VZ Credit card in store?

• $50

• $150

• $200

• $100