untitled

Telephone Operator is the part of department?

Please fill the dots below!!!!

Operator: Good morning, Maison Hotel.....?

Guest: Good morning, may i speak with Mrs. Henita?

Operator: May i know who's speaking?

• May i assist you?

• Who is this?

• May i know who are you?

X : hello

Y : Good morning Maison Hotel, Henita speaking. May I assist you?

X : I' am Sarah please connect me with Mr. Victor

Y : I am sorry Mr. Victor is busy ....................?

X : Oh sure, tell him to contact me as soon as possible

• He is on duty now

• Sorry, you can call back at 1 pm

  
  

• Could you leave a message?

  
  

G: Halo I'm from room 101, can i order some food?

O: Certainly sir. Could you hold the line please i will put you through........

• Housekeeping

• Banquet

• Restaurant

Receptionist: Good afternoon, how may I help you?

Caller: Hi, this is John from room 205. I need some extra towels.

Receptionist: Certainly, I will send them right away. Can you please confirm your room number?

Caller: It's 205, thank you!

• Room 205 confirmed

• Sending towels to room 210

• Can I help you with anything else?

Operator: Thank you for calling Maison Hotel, how can I assist you?

Guest: Hello, I would like to book a conference room for tomorrow.

Operator: Sure, may I know the time and number of attendees?

Guest: We need it for 10 AM for 15 people.

• We have a room available

• Can you call back later?

• We are fully booked

Guest: Hi, I am checking out today. Can I get my bill?

Receptionist: Of course, let me prepare that for you. Can you please provide your room number?

Guest: It's room 303.

Receptionist: Thank you, I will get that ready for you.

• Your bill is ready

• We need to check your ID first

• Can you wait a moment?