HPR Quiz

Marketplace is being offered in the State of Michigan

• True

• False

Next step after sending out redetermination email?

• Discuss other ways to renew

• Discuss options if they don't qualify for Medicaid

• Recap

• Secure member feedback

If Idaho member told you that they want to renew online, what website are we going to provide?

• www.healthandwelfare.idaho.com

• www.welfareandhealth.idaho.gov

• www.healthwelfare.idaho.gov

• www.healthandwelfare.idaho.gov

Name of the Utah State office?

• Department of Wealth and Services

• Department of Work and Services

• Department of Workforce Services

• Department of Work and Security

Where do we transfer our member if they ask you about their dental coverage?

• State Office

• Molina Member Services

• Case Worker

• Enrollment team

Next step if the member provided you the best number to text them?

• Discuss the reason of your call

• Ask for the best email address

• Send redetermination

• Ask if they need assistance in completing the form

DHCS Stands for?

• Department of Health Check Services

• Department of Health Care Services

• Department of Health Coverage Services

• Department of Human and Care Services

Website that we provide to Utah members if they would like to schedule an appointment with a navigator.

• Jobs.utah.gov/mycase/

• Jobs.utah.gov

• takecareutah.org/bookings

• Jobs.utah.gov/mycase/

Phone number of MDHHS Renewal Help Line?

• 833 599 6444

• 866 916 0917

• 866 403 8293

• 866 501 5656

It's not necessary to ask 3rd hipaa information If we are going to update the members mailing address.

• True

• False