Problem Solving

What is problem-solving in the context of Information Management Systems?

• A random process to find solutions

• A structured process used to find effective solutions to challenges or goals

• Guessing the best solution without any analysis

• Avoiding problems completely

What is the first step in the Seven-Step Problem Solving Model?

• Explore the problem

• Set goals

• Identify the problem

• Implement the solution

Which of the following is most important when defining a problem?

• Identifying the symptoms

• Clearly defining the issue

• Finding the fastest solution

• Listing all available resources

Which method can be used to dig deeper into the root cause of a problem?

• Brainstorming

• Fishbone diagram

• 5 Whys method

• Random selection

What is a key strategy for identifying the root cause of a problem?

• Focus on the symptoms only

• Use the “5 Whys” method

• Test different solutions randomly

• Ask your team to guess the problem

What is the purpose of exploring a problem from different angles?

• To find the most creative solution

• To understand how the problem affects various areas

• To implement a solution faster

• To ignore less important issues

Which of the following is a tool used to visualize the causes of a problem?

• Mind map

• Fishbone diagram

• Flowchart

• Checklist

What should you do after identifying the problem and exploring it?

• Start implementing the solution immediately

• Set specific goals for solving the problem

• Brainstorm all possible solutions

• Evaluate the previous solution

Which of the following is NOT part of setting SMART goals?

• Specific

• Measurable

• Attainable

• Random

Which step involves brainstorming all potential solutions?

• Identify the problem

• Select the best alternative

• Look for alternatives

• Evaluate the outcome