CAT & Recovery

Which of the following are our supply partners?

                    i. Workshops

                  ii. Solicitors

                iii. Hospitals

                 iv. Recovery Agents

You can choose more than 1 answer.

• i

• ii

• iii

• iv

Who in the following is NOT in the Panel Select Committee?

• A. CEO

• B. CCO

• C. Head of Functional & Operational Excellence

•    D. Head of Non Motor

What is one of the benefits of utilizing the approved supply partners?

• A.     Insured will get a discount when he renews his policy

• B. Promotes customer satisfaction

• C. Can jump queue

• D. Can simply scold the supply partners

What is CLAIMS TNPS Score Card for 2024?

• +65.5

• +66.3

• +62.5

• +62.2

Subrogation is a legal right of insurers to recovery losses from who?

• A. Insured

• B. Claim Handler

• C. Third Party

• D. Agent

Recovery is important in reducing the loss ratio. True or False?

• True

• False

Salvage tenders are primarily used to mitigate the losses. True or False?

• True

• False

Which of the following is a definition of a CAT event?

1. i. Financial

2. ii. Media

3. iii. Operations

4. iv. Claims Volume

• A. i and ii

• B. i, ii, iii

• C. i, iii, iv

• D. All of the above

What is the claims volume that will trigger a CAT event?

• A. More than 150

• B. More than 250

• C. More than 375

• D. More than 500

Who manages between the Business Units and Stakeholders when a CAT event happens?

• Claim Handler

• Chief Claims Officer

• CAT Coordinator

• Communication Manager