Growth Mindset Quiz

What was Maria's fixed mindset response to the customer's complaint?

• She empathized with the customer.

• She escalated the issue immediately.

• She promised to follow up.

• She quickly ended the call.

How did Leo demonstrate a growth mindset in the project management scenario?

• By micromanaging his team.

• By blaming team members for delays.

• By facilitating open communication.

• By taking on all the tasks himself.

What was Josh's fixed mindset approach to developing new 5G services?

• He proposed a groundbreaking new service.

• He analyzed competitor offerings for a similar package.

• He conducted in-depth market research.

• He organized workshops for brainstorming.

In the crisis response scenario, how did Marian initially respond with a growth mindset?

• By avoiding making decisions.

• By waiting for instructions from upper management.

• By gathering her team and delegating tasks.

• By blaming the infrastructure team.

What was Teresa's fixed mindset response during the strategic planning meeting?

• She consulted with experts in AI and IoT.

• She embraced the challenge of new technologies.

• She suggested a conservative plan focused on incremental improvements.

• She proposed a bold vision for the future.

What was the implication of Maria's actions in the customer complaint scenario?

• It would enhance customer satisfaction.

• It would influence online reviews and referrals.

• It would lead to immediate technical support.

• It would improve team morale.

How did Leo's mixed mindset affect his project management?

• It stifled creativity and demoralized team members.

• It improved team communication.

• It encouraged team creativity.

• It led to successful project completion.

What was the outcome of Josh's mixed mindset approach to innovation?

• The executive team immediately approved the project.

• The idea was thoroughly researched before pitching.

• The project faced roadblocks and delays.

• The project was successful without any issues.

What did Marian's actions during the crisis response influence?

• The speed of service restoration.

• The company's marketing strategy.

• The development of new technologies.

• The hiring of new employees.

What was the potential outcome of consistently choosing growth mindset responses for PLDT and Smart?

• Stagnation and missed opportunities.

• A model of innovation and customer-centricity.

• Increased employee turnover.

• Declining market share.