Section 9: Emergency Communications Technologies

Before the dial telephone came into use, how did callers get in touch with emergency services?

• They had to know the number and dial it themselves

• They had to wait for an operator to answer and connect them

• They had to go to the police or fire station in person

• They had to send a written message to the authorities

How did telephone operators in small towns go the extra mile to help in emergencies?

• They activated the local fire alarm

• They personally went to the scene of the emergency

• They contacted local doctors and law enforcement personnel

• They provided medical assistance over the phone

What problem did the appearance of rotary-dial telephone service solve?

• The loss of personalized service from local operators

• The difficulty of dialing long phone numbers

• The inability to reach emergency services quickly

• The need to know the number of the person being called

What is the purpose of Enhanced 9-1-1 (E9-1-1)?

• To provide access to all three public safety services with one phone call

• To automatically associate a physical address with the calling party's telephone number

• To enhance the quality of emergency calls made to 9-1-1

• To provide additional features such as Automatic Numbering Identification

How does E9-1-1 associate a physical address with a telephone number?

• By using a reverse telephone directory provided by the telephone company

• By triangulating the location based on cell towers

• By using a digital file supplied by the telephone company

• By manually inputting the address into the system

When was the first 9-1-1 call made in America?

• 1968

• 1957

• 1973

• 1999

How was the number 9-1-1 chosen as the emergency number?

• It was chosen randomly by AT&T

• It was based on the numbers 4-1-1 and 6-1-1 already in use

• It was the only available three-digit number

• It was selected by a committee of experts

What is the purpose of the European Union's 1-1-2 emergency number?

• To provide a single emergency number for all member states

• To improve communication between emergency services

• To ensure access to emergency services from any telephone or cell phone

• To reduce the number of emergency calls made to 9-1-1

What is the purpose of Computer-Aided Dispatch (CAD)?

• To store and retrieve data related to emergency calls

• To facilitate communication between different public safety agencies

• To provide real-time tracking of field units

• To enhance the efficiency of call dispatching and resource management

What is the purpose of Full mobile number portability (FMNP)?

• To allow users to keep their phone number when switching between mobile carriers

• To enable seamless communication between different mobile networks

• To improve the reliability and quality of mobile phone service

• To provide access to emergency services from any mobile phone