BTEC Unit 6 - Section E & F Quality Management / Change

Which of the following is a key feature of Total Quality Management (TQM)?

• a) Outsourcing production

• b) Continuous improvement

• c) Focusing only on profits

• d) Reducing customer feedback

ISO 9001 is an international standard for:

• a) Environmental management

• b) Quality management systems

• c) Health and safety

• d) Employee welfare

Which of the following is NOT a benefit of implementing quality control?

• a) Ensures product consistency

• b) Reduces waste

• c) Decreases customer satisfaction

• d) Improves brand reputation

Which term describes the process of comparing business performance to industry leaders to improve quality?

• a) Auditing

• b) Benchmarking

• c) Diversification

• d) Forecasting

The practice of ________ involves inspecting and testing products at various stages of production to ensure they meet specific standards.

What is the first stage in Kotter’s 8-Step Change Model?

• Form a powerful coalition

• Communicate the vision

• Establish a sense of urgency

• 10. Empower others to act

To successfully implement change, leaders must communicate a clear ________ to ensure employees understand the reasons behind the change.

Which strategy is often used to reduce resistance to change?

• Firing resistant employees

• Ignoring employee concerns

• Involving employees in the change process

• Delaying communication about the change

Which of these is an example of a driver of change in a business environment?

• Stable government policies

• Technological innovation

• Maintaining the status quo

• Employee satisfaction

A key driver of change in the business world is ________, which forces companies to innovate and adapt.