English for Occupational Purposes

Which of the following is an essential component of effective business communication?

• Informal tone

• Clarity and conciseness

• Slang and jargon

• Lengthy paragraphs

Which of these is NOT a type of business correspondence?

• Complaint letter

• Adjustment letter

• Love letter

• Enquiry letter

The primary purpose of an enquiry letter is to:

• Complain about a product or service

• Adjust an earlier order

• Request information or clarification

• Place a formal order

What is a key feature of an effective business letter?

• Use of complex sentences

• A clear purpose

• Decorative fonts

• Unnecessary details

Which of the following is true about a complaint letter?

• It always demands compensation

• It explains dissatisfaction in a professional manner

• It uses an angry tone

• It avoids providing details about the problem

In a formal business letter, the salutation 'Dear Sir/Madam' is typically used when:

• You know the recipient's name

• The recipient's gender is unclear

• You are addressing a group

• The letter is informal

A cover letter should primarily focus on:

• Repeating the entire résumé

• Highlighting key skills and experiences

• Describing personal hobbies

• Detailing salary expectations

Which of the following is true of adjustment letters?

• They are sent to acknowledge an order

• They address a customer's complaint

• They request information from another company

• They place an order

Which of the following should be avoided in a business letter?

• Formal language

• Colloquial expressions

• Specific details

• Subject-verb agreement

An enquiry letter typically ends with:

• A demand for immediate response

• A statement of gratitude

• A detailed description of the problem

• Personal opinions