What is the primary focus of knowledge management?

• Enhancing customer service

• Increasing production speed

• Reducing costs

• Finding and sharing expertise

What does 'coopetition' refer to?

• Simultaneous competition and cooperation

• Collaboration within a single company

• Cost-cutting measures

• Competition among companies

Which of the following is NOT a source of competitive advantage?

• Employee Turnover

• Innovation

• Quality

• Cost Competitiveness

What is the four function of management? EXCEPT .....

• Managing

• Controlling

• Planning

• Organizing

What type of skills are essential for effective management?

• Technical, Conceptual, Interpersonal

• Analytical, Creative, Financial

• Physical, Emotional, Social

• Strategic, Tactical, Operational

What is EQ ?

• The skills to Empower employees

• The skills of understanding yourself, managing yourself, and dealing effectively with others.

• Emotional Quarter, the skills to reduce emotional behavior

• Entrepreneur Quotient, the skills of manager to become entrepreneur

What is the focus of the service aspect of competitive advantage?

• Reducing employee turnover

• Maximizing production efficiency

• Meeting customer needs promptly

• Providing low-cost products

Which level of management is responsible for overseeing frontline managers?

• Operational Managers

• Executive Managers

• Middle-Level Managers

• Top-Level Managers

Difference between Leader & Manager

• Leaders inspire and motivate; managers organize and execute.
• Managers are more creative than leaders.
• Leaders control resources; managers build teams.
• Leaders focus on tasks; managers focus on vision.

Difference between Manager and Leader

• Managers focus on processes and tasks; leaders focus on vision and people.
• Managers are visionaries; leaders are detail-oriented.
• Managers inspire and motivate; leaders manage and control.
• Managers prioritize team building; leaders focus on individual performance.