Hotel Staff Vocabulary Quiz

A ___________ is responsible for greeting guests and checking them into the hotel.

• concierge

• receptionist

• caretaker

• housekeeper

The ___________ assists guests with their luggage and sometimes runs errands for them.

• room attendant

• desk clerk

• hotel porter

• manager

A ___________ is in charge of cleaning guest rooms and restocking toiletry items.

• concierge

• room attendant

• desk clerk

• caretaker

The ___________ usually sets up schedules for the hotel staff.

• general manager

• caretaker

• hotel porter

• housekeeper

Guests often ask the ___________ for advice on sightseeing and local attractions.

• room attendant

• receptionist

• concierge

• housekeeper

A ___________ job might be more available during the holiday season.

• permanent

• seasonal

• demanding

• short-term

If a guest has a problem with their room, they might make a ___________ at the front desk.

• complaint

• booking

• check

• budget

A room attendant will ___________ the bed in each room they clean.

• take

• set

• draw up

• make

The ___________ is responsible for ensuring enough soap and shampoo are available for guests.

• desk clerk

• chambermaid

• porter

• concierge

The ___________ manages the hotel budget and makes important business decisions.

• general manager

• concierge

• receptionist

• porter