Workplace Communication
Authored by Kimberly Wilson
Life Skills
9th Grade
Used 4+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of effective oral communication?
Avoid asking questions
Talking without paying attention to feedback
Avoiding difficult conversations
Ensuring the tone used is open and non-confrontational
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a shortcoming of emails?
Instant delivery
Information overload
Computer viruses
Ineffectiveness to communicate emotion
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT an example of kinetics?
Drumming fingers
Pacing
Smiling
Rubbing temples
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What percentage of the communications meaning is delivered through paralanguage?
23 percent
38 percent
44 percent
51 percent
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many consumers would pay a higher price for good customer service?
Three out of ten
Five out of ten
Seven out of ten
Nine out of ten
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a sign of good customer service?
Avoiding eye contact
Properly greeting customers upon the first contact
Showing signs of impatience
Leaving the customer waiting too long
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: The study of an individual’s perception and use of space is known as ________.
Paralanguage
Kinesics
Proxemics
Facial behavior
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