Strategy Document Quiz

What is the focus for 2025 according to the strategy document shared by Mariel and Zach?

• Customer Satisfaction, Debt Reduction, and Innovation

• Technical Expertise, Service Excellence, Debt Elimination, Metrics

• Market Expansion, Product Development, and Cost Reduction

• Employee Training, Customer Engagement, and Revenue Growth

What is the vision stated in the strategy document prepared by Suzainne and Lamar?

• Providing the highest level of timely service and technical excellence

• Expanding market reach and increasing profitability

• Innovating new products and services for customer satisfaction

• Building a strong brand through advertising and promotions

What is the mission of the company as per the document?

• To become the largest appliance company in the world

• To provide the best value for customer service, workmanship, timeliness, trust, and care

• To innovate and develop new technologies for the appliance industry

• To expand into international markets and increase global presence

What is the goal for repeat customers and referrals in Mariel's Appliance business?

• 50% of the business

• 30% of the business

• 70% of the business

• 20% of the business

What is the key metric for Alexxa and Brittany's employment?

• Minimum of 100 calls a month each

• Minimum of 50 calls a month each

• Minimum of 80 calls a month each

• Minimum of 60 calls a month each

What is the goal for First Call Completes (FCC) in Zach, Mellisa, and Nava's Technician service team?

• 70%+

• 90%+

• 60%+

• 80%+

Alexxa and Nava are discussing the focus area for appliance services. What is the Key focus area?

• Refrigeration and Dryers

• Washing Machines and Ovens

• Dishwashers and Microwaves

• Air Conditioners and Heaters

What strategy did Suzainne and Melissa use to enhance their marketing and advertising expertise?

• Increase social media presence

• Measure advertising spend/ROI/Monthly cost

• Launch new TV commercials

• Focus on print media advertising

What is the strategy for building the brand that Mariel, Suzainne, and Yurika are considering?

• Through aggressive pricing strategies

• Through Organic Growth, prioritizing repeat customers and referrals

• Through celebrity endorsements

• Through international expansion

How do automated tools assist Suzainne, Brittany, Alexxa, and Mariel in customer support?

• To increase sales

• To make it easy to book jobs and get status

• To reduce employee workload

• To enhance marketing efforts