Samsung Metrotown Training Nov 3rd

Which of the following is NOT a Koodo Pick Your Perk Option?

• Rollover Data

• International SMS

• US & Mexico Roaming

• Premium Voicemail

• Unlimited Long Distance Pack

Answer explanation

How many countries are included in the Koodo Pick Your Perk, Unlimited Long Distance Pack?

• 7

• 17

• 27

• 37

Answer explanation

True or False: You can add any of the Pick Your Perk options for an extra cost per month.

• Fasle

• True

Answer explanation

Customers can only select 1 FREE PYP options based on their plan, however they can also add any of the other PYP options for an additional cost on top of the FREE PYP they selected.

Which of the following are benefits of the TELUS Bring-It Back program? (Select all that apply.)

• Reduced monthly payments on devices

• Potential tax savings on BIB Top Ups

• Free phone upgrade every year

• Flexibility and choice through the term

Answer explanation

If the customer has completed their term and they are returning their device on the BIB Program, when does the customer need pay back the BIB Top Up?

• On the 1st Bill

• In store right away when they upgrade

• They will pay over 24 months on their bill

• They don't need to pay back any BIB Top Ups

Answer explanation

The customer that enrolls on the BIB Program, only need to pay back the BIB amount if they decide to keep the phone.

Any BIB top ups received, do not need to be paid back at the end of the term.

Select all that apply: What are some of the information you can find on the TELUS & Koodo Plans & Promotions Guide?

• Transaction Type Eligibility: BYOD vs Finance, and New Activations vs Renewals

• Mobile & Home Offer Discount Eligibility

• Retail EPP Eligibility

• Device Pricing

• Other Promotions Stackability and Promo Codes

Which is NOT a current Mobile & Home Offer?

• $5x24 Credit on Koodo

• $15x24 Credit on Select TELUS 5G Essential Plans

• $20x24 Credit on TELUS 5G+ Premium Plans

• 100% Connection Fee Credit

• Unlimited Long Distance to 27 Countries

Where can you access the Offer Calculator to provide a quote to the customer?

• telus.com

• samsung.com

• Partners

• koodomobile.com