Preguntas de Verdadero o Falso sobre CRM
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•10 Qs
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Preguntas de Verdadero o Falso sobre CRM
Quiz
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Science
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University
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Medium
Juan Bautista Herrera Garcia
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
CRM significa únicamente el uso de software para la gestión de relaciones con los clientes.
Verdadero
Falso
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
La automatización de ventas es una característica de CRM operativo.
Verdadero
Falso
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
CRM analítico se centra en el análisis de datos para tomar decisiones estratégicas y operativas.
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
La automatización de marketing solo consiste en enviar correos electrónicos automáticos a los clientes.
Verdadero
Falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
El CRM estratégico se enfoca principalmente en el desarrollo de una cultura centrada en el cliente en la empresa.
Verdadero
Falso
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
CRM es solo responsabilidad de los equipos de marketing y ventas en una organización.
Verdadero
Falso
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
La transición de CRM 1.0 a CRM 2.0 ha implicado un cambio de almacenamiento local a la nube.
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