Follow-Up Patient Appointing Process Quiz

What should be confirmed during an outbound call?

• The patient's insurance details

• The reason for referral/appointment

• The patient's medical history

• The patient's contact information

What should be done if an appointment has not been scheduled?

• Check if an Appointment Request and Referral has been generated for the patient.

• Cancel the request.

• Ignore the request.

• Schedule it immediately.

What is the purpose of checking if an appointment request and referral has been generated?

• To increase the number of calls.

• To reduce incoming and outbound calls.

• To confuse the patient.

• To delay the appointment process.

What should be used if routing to the home team?

• .contactcenterlist “MyChart additional items”

• Cancel the routing

• Ignore the routing

• Send a reminder email

What should be conveyed to the patient if more records are required?

• Specific information required and missing

• The cost of the visit

• The clinic's address

• The doctor's schedule

What is the purpose of empowering the patient when more records are required?

• To ensure their appointment does not get delayed

• To increase the clinic's revenue

• To reduce the number of patients

• To improve the clinic's reputation

What is the estimated cost of a visit for self-pay patients?

• $550

• $100

• $250

• $750

What should patients do if they are not MyChart active?

• Notify the patient that the clinic will contact them via phone to complete the questionnaire

• Ask the patient to visit the clinic

• Send an email to the patient

• Ignore the questionnaire

What should be followed to close the call?

• Call Closing

• Call Opening

• Call Transfer

• Call Hold