Quiz on Dealing with Visitors

What is one of the main responsibilities of a receptionist?

• Providing technical support

• Filing forms and documents

• Issuing visitor's badges

• Greet/welcome the visitors

What should a receptionist do first when a visitor arrives?

• Greet/welcome the visitors

• Provide refreshments

• Ask for their appointment

• Check their identification

What is a common problem in the reception area?

• Visitors who are familiar with the company

• Unexpected visitors

• Visitors who have a scheduled meeting

• Visitors with appointments arriving on time

How should a receptionist handle unexpected visitors?

• Ignore them

• Solve the problem diplomatically

• Ask them to leave

• Direct them to another department

What should a receptionist do if a visitor has a complaint?

• Tell the visitor to come back later

• Dismiss the complaint

• Listen and note the complaint

• Contact security

What is an appropriate response to a visitor who arrives without an appointment?

• Ask them to wait indefinitely

• Ignore their presence

• Try to accommodate them if possible

• Tell them to leave

What should a receptionist do if a visitor is expected but there is a delay?

• Ignore the visitor

• Ask the visitor to leave

• Tell the visitor about any delay

• Leave the visitor unattended

How should a receptionist deal with difficult visitors?

• Ask them to leave immediately

• Avoid eye contact

• Be diplomatic and solve the problem

• Be confrontational

What is a key quality for a receptionist when handling complaints?

• Being indifferent

• Being dismissive

• Being ready to listen

• Being unapproachable

What should a receptionist do after listening to a complaint?

• Ignore it

• Pass it to the concerned person or department

• Handle it themselves without assistance

• Make excuses