III. Choose the suitable word or phrase to fill in the blank (1)

A: Sorry. Mr. Smith is not here at the moment. - B: Could you please ________ a message for Mr. Smith?

• send

• take

• leave

I’m sorry, Mr. Johnson is not available at the moment. Can I take a ________?

• message

• note

• record

• call

She’s currently in a meeting, but I’ll be happy to ________ her the message.

• leave

• pass

• take

Could you ask her to ________ me back when she’s free?

• reply

• call

• talk

Please make sure to ________ the customer that the reservation has been confirmed.

• tell

• inform

• notify

Could you ________ the exact time of the flight departure?

• confirm

• check

• ask

I’m afraid he’s not available right now. Can I take a message or would you prefer to ________ later?

• call

• contact

• talk

Please ask her to ________ me as soon as possible regarding the booking confirmation.

• email

• contact

• talk

Can I take a message or would you like me to ________ her directly?

• inform

• contact

• notify

If you leave your name and number, I’ll ________ sure she gets back to you. 

• make

• ensure

• confirm