Understanding Communication Styles and Cultures

What percentage of communication is non-verbal?

• 35%

• 50%

• 65%

• 75%

Which of the following is NOT a component of verbal communication?

• Language

• Gestures

• Tone

• Volume

Which communication style is characterized by expressing one's opinions and needs directly and respectfully?

• Passive

• Assertive

• Aggressive

• Non-verbal

In which situation would intercultural communication skills be particularly useful?

• Travelling to a new country

• Shopping at a local market

• Watching a movie

• Reading a book

What might be a cultural misunderstanding if someone avoids eye contact during a conversation?

• They are being respectful

• They are uninterested

• They are 'shifty'

• They are tired

Which of the following is an example of non-verbal communication?

• Speaking loudly

• Writing a letter

• Wearing traditional clothing

• Using a microphone

What might be a reason for someone to smile or laugh when you are angry with them, according to cultural differences?

• They find the situation funny

• They are nervous or uncomfortable

• They are mocking you

• They are ignoring you

Which of the following is NOT a main style of communication?

• Passive

• Assertive

• Aggressive

• Defensive

Why might you see many men holding hands in some cultures?

• It is a sign of romantic interest

• It is a sign of friendship

• It is a sign of aggression

• It is a sign of disrespect

Which of the following is a component of non-verbal communication?

• Speed of speech

• Pauses in conversation

• Conformity with customs and norms

• Language