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Consumer Behaviour and Consumer Banking Quiz

Authored by Muhammad Muhaizam Musa

Other

12th Grade

Used 1+ times

Consumer Behaviour and Consumer Banking Quiz
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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is consumer behaviour primarily concerned with?

The financial literacy of consumers

How individuals make decisions to spend resources

How consumers dispose of products

The marketing strategies of banks

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an external factor influencing consumer behaviour?

Attitudes

Motives

Cultural factors

Perception

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is cognitive imbalance in consumer behaviour?

A balanced financial situation

A state of confusion

Awareness of better options

Satisfaction with current services

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which social class tends to borrow funds for personal use?

Lower class

Upper class

All classes equally

Middle class

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of psychological influences on consumer behaviour?

Cultural background

Social class

Motivation and perception

Geographic location

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of information is required during the decision stage of the consumer process?

Comparative position information

Demonstrative information

Contractual information

Alert information

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of post-purchase evaluation?

To eliminate dissatisfaction

To decide on future purchases

To gather information for marketing

To increase cognitive dissonance

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