Business Letters Theory

What do you call this on a business letter - AC/RB

• complimentary close

• inside address

• salutation

• reference

If a letter is addressed to Mrs Smith, what would the complimentary close be?

• Yours truly

• Yours sincerely

• Love

• Yours faithfully

How would you type the town in the inside address?

• in bold

• in caps

• underlined

• in a bigger size

If the reference on a business letter is BF/JS, who has written the letter?

• John Smith

• Susan Johnston

• Frank Butcher

• Brian Forbes

If the reference on a business letter is GC/TL who has prepared the letter?

• Grace Cowan

• Thomas Lees

• Catriona Graham

• Lexi Thomson

What is the correct way to type a date on a letter?

• 6th Nov 2024

• 6/11/24

• 06/11/2024

• 6 November 2024

How many times do you hit the enter key after the letterhead?

• 1

• 2

• 3

• 4

Where does a subject heading appear on a letter?

• between the salutation and the first paragraph

• between the inside address and the salutation

• between the date and address

• at the end of the last paragraph

How many spaces should be left for a signature on a letter

• 2

• 3-6

• more than 5

• 4

If there are 2 items included with a letter, what should appear at the bottom

• A picture of the items

• the letters Enc

• the letters Encs

• the names of the items