Understanding Credit and Safe-Deposit Boxes

What does a credit check indicate for cash-only guests?

• It shows the guest's ability to pay with credit cards.

• It reflects the guest's spending habits with cash.

• It determines the guest's eligibility for loans.

• It indicates financial reliability and history, which may not be directly relevant for cash-only guests.

What happens if a credit card guest exceeds their credit limit?

• The transaction will always be approved regardless of the limit.

• The transaction may be declined or incur over-limit fees.

• The guest will automatically receive a higher credit limit.

• The guest will receive a cash reward for exceeding their limit.

How should front desk representatives handle a cash-only guest's account reconciliation?

• Provide a detailed invoice without collecting cash

• Ignore the charges and let the guest leave without payment

• Front desk representatives should verify charges, prepare a statement, collect cash, provide a receipt, and update the system.

• Charge the guest's account to a credit card

What is the purpose of a safe-deposit box in lodging properties?

• To display guests' personal items for security checks.

• To serve as a mini-bar for drinks.

• To provide guests with complimentary snacks.

• To securely store guests' valuables.

What is the maximum liability amount for valuables in a safe-deposit box?

• Typically $1,000 to $5,000, depending on the bank.

• Only $500 for jewelry and art.

• No limit on the value of items.

• Up to $10,000 for all banks.

Can cash-only guests use the phone or watch movies?

• Cash-only guests can use the phone, but not watch movies.

• Yes, cash-only guests can use the phone and watch movies.

• Only cash-only guests can watch movies, but not use the phone.

• No, cash-only guests cannot use the phone or watch movies.

What options do credit card guests have if they exceed the property's floor limits?

• Ignore the limit and proceed with the transaction.

• Request a cash advance from the hotel.

• Provide an alternative payment method or seek approval.

• Use a different credit card without notifying the property.

Are safe-deposit boxes typically free for guests?

• No, safe-deposit boxes are not typically free for guests.

• Safe-deposit boxes are always complimentary.

• They are free for guests at all hotels.

• Yes, they are usually free for guests.

What should a guest do if they have charged items but need to reconcile their account?

• Request a refund for all charges at checkout.

• Ignore the charges and leave the hotel.

• Ask the housekeeping staff to adjust your bill.

• Contact the front desk to reconcile your account.

What types of valuables can guests store in a safe-deposit box?

• Electronics and gadgets

• Clothing and accessories

• Food and beverages

• Important documents, jewelry, cash, and personal items.