POLC 1

What is POLC stands for?

• A.      Planning – Ordering – Leading - Controlling

• B. Planning – Organising – Leading – Controlling

• C.   Planning – Organising – Looking - Controlling

• D.      Planning – Organising – Leading - Compromising

Is the definition of Planning correct? “Planning is the systematic process of making decisions about goals and activities the organization will pursue”

• True

• False

Operations will ALWAYS happen and deliver what we have initially plan out

• True

• False

Strategic planning with “end in mind” refers to:

• SMART objective setting

• How we organize our resources

• Vision and Mission

• Values

SMART goals setting where “M” refers to …

• Mandate

• Money

• Market

• Measurable

Which of the below is NOT the “Purpose of Setting Goals and KPIs”

• Drive towards company Vision and Mission

• Company-wide alignment of direction

• Drive employees loyalty

• Setting the desired culture

Which one is NOT tool used for strategic analysis of internal and external factors?

• Pest analysis

• SWOT analysis

• PESTELE analysis

• SKUNK analysis

Which is the correct sequence of planning from top level down to delivery.

• Strategic - Operational - Tactical

• Operational - Tactical -Strategic

• Strategic - Tactical - Operational

• Tactical - Operational - Strategic

Which statement is TRUE about Operational Planning?

• Highly detailed with specific tasks

• Focus on monthly and quarterly planning

• Setting departmental budget

• Only about improving customer journey

Benchmarking can be done comparing competition (external) and internal operation?

• True

• False