Quality Management Quiz

State two reasons why quality management is important.

• Ensures customer satisfaction and improves efficiency

• Increases production costs and reduces flexibility

• Decreases product reliability and increases waste

• Limits innovation and slows down processes

How important is quality to the consumer?

• Very important

• Somewhat important

• Not very important

• Not important at all

Why has there been an increase in awareness of the importance of improving the quality of products?

• Due to increased competition and consumer expectations

• Because of a decrease in production costs

• As a result of government regulations

• Due to a decline in product demand

What are two marketing advantages that come from a quality reputation?

• Increased customer trust and loyalty

• Higher advertising costs

• Reduced brand recognition

• Decreased customer satisfaction

What costs are involved if the firm has quality problems?

• Increased production costs

• Decreased employee morale

• Higher customer satisfaction

• Reduced market share

What are the four stages of quality management?

• Planning, Control, Assurance, Improvement

• Design, Development, Testing, Deployment

• Initiation, Planning, Execution, Closure

• Define, Measure, Analyze, Improve

Total Quality Management is a management approach that focuses on what?

• Customer satisfaction

• Cost reduction

• Employee training

• Market expansion

Which of the following are additional costs that may be incurred in order to improve quality?

• Training costs for employees

• Increased marketing expenses

• Higher raw material costs

• Research and development costs

ISO 9000 is a set of international standards related to what?

• Quality management systems

• Environmental management systems

• Information security management

• Occupational health and safety

Why may a business want to become ISO 9000 approved?

• To improve product quality

• To increase market competitiveness

• To enhance customer satisfaction

• All of the above