Hotel Guest Experience Quiz

What is the consequence of a bad review for a hotel?

• Increased bookings

• Loss of future bookings

• Higher room rates

• More positive feedback

What is the ultimate goal for hotels regarding their guests?

• To have guests stay longer

• To have guests become loyal customers

• To have guests spend more money

• To have guests use more amenities

What is a key priority for hoteliers ?

• Expanding hotel size

• Ensuring hotel remains competitive

• Hiring more staff

• Reducing hotel costs

What can the hotel identify by responding to reviews?

• Hotel's strengths and weaknesses

• Local competitors

• Best travel deals

• Popular tourist spots

What event caused a halt in the growth of online reviews?

• A global economic recession.

• The rise of social media platforms.

• Covid-19 pandemic.

• Changes in travel regulations.

Which online review site has taken the lead over the last decade ?

• TripAdvisor

• Booking.com

• Google

• Yelp

What should be the tone of responses to reviews?

• Aggressive

• Polite

• Indifferent

• Sarcastic

What is the least you can do for free marketing from a review?

• Offer a discount

• Send a gift

• Say "Thank You"

• Ignore it

Which of the following is a suggested phrase to thank a reviewer for a positive review ?

• "We appreciate your feedback."

• "Thank you for your recent review. It made our day!"

• "Please visit us again."

• "We are available if you wish to discuss this topic further."

What should you consider when writing a response to a review?

• The length of the response

• Your brand voice

• The number of reviews

• The time of day